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FAQ

 These steps will help anyone new to us book a hire car using our system.

Always refer to www.dalyanstarcarent.com

Step 1: On the Dalaman Car Hire homepage, select the locations you plan to pick up and drop off the vehicle, your preferred dates and times for pick up and drop off, the currency, as well as the age of your driver. Click the ‘Search’ button and wait a few seconds until we list suitable vehicles for you.

Step 2: Sort through the results from the various hire options. Select the car hire deal you’d like to book. If no cars are available for hire, you may wish to adjust your search criteria or Request a Quote by mail and see if we can help you personally.

Step 3: Read through all the terms and conditions to ensure you understand every part of your car hire contract. Add any extras you like or take advantage of our services: Baby booster, baby seat, GPS, HTW insurance…

Step 4: Please enter the name(s) of drivers required for this rental. The booking will be made under the name of the main driver. Additional drivers may incur an additional charge payable locally on collection of the car. In this case the charge will be for second driver is free, for third driver is £3 per day.

Step 5: Please enter your contact details and comment. Then press ‘CONFIRM’ button. After checking your final details and reading terms & conditions with a link at the bottom you can press ‘BOOK’ button.

Step 6: Check your inbox for instant confirmation of your booking. The email will contain your Dalaman Car Hire reservation number and the complete details of your transaction, including the balance to be paid on pickup. We recommend you print the email(s) and take them with you when you pick up the car. If you need to make any modifications to your booking, just email us refererring your reservation number.

Step 7: When you come to arrival department at Dalaman International Airport, one of our staff will welcome you holding a board your name is written on it. You will go next to the car. Our staff will orient the car to you. You will fill the rental contract and make the payment cash or by your credit card on mobile post machine we provide.

Totally. We do not divulge your information to anyone except the minimum necessary for the car hire company to process your booking. None of your payment details, including credit card are forwarded to a third party.

Drivers licence and credit card. When renting with a credit card, the renter’s name or one of the driver’s name must match the name on the card. The signature on the back of the card must match the name imprinted on the card. All charges are debited to the credit card at the time the vehicle is rented (rather than returned). List of credit cards honoured: Master Card and Visa Card.

As much as possible. We will require a valid drivers licence, Identity card and passport.

You should report the accident to Dalyan Star CaRent as soon as possible and certainly within 24 hours. You must call 155 POLICE or 156 GENDARME(military police) immediatelly. You have to keep the car in accident position and mustn’t move. You should get accident report and alcohol test immediatelly.